Privacy Policy

Effective Date : 01 Dec 2025

CSQNA ("we", "our", "us") is committed to protecting the digital personal data of all individuals ("Data Principals") who use our services, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you create practice tests or use any feature on csqna.com.

1. Scope

This Privacy Policy applies to all users of csqna.com and covers the processing of digital personal data including name, email address, and test-related information.

2. What Personal Data We Collect

We collect the following personal data:

Name (mandatory for registration)

Email address (mandatory for account creation and communication)

Test results:

Non-paying users: Only overall scores are retained; question-level or answer-level data is not stored.

Paying users: Detailed test results are stored for up to 6 months.

We do not collect any sensitive personal data.

3. Purpose of Processing

We process your data only for the following lawful purposes:

To create and manage your user account

To administer tests and share results with you

To improve platform performance and user experience

To communicate updates, alerts, and service-related information

To fulfil legal and compliance obligations under the DPDP Act

4. Consent and Lawful Use

By registering on csqna.com, you provide free, informed, specific, and unambiguous consent for the processing of your personal data for the purposes stated above.You may withdraw your consent at any time by contacting us at: [email protected]. Upon withdrawal, we will cease processing except where retention is legally required.

5. Data Retention

We retain personal data only as long as necessary for the purpose of processing:

Registered non-paying users: Scores retained indefinitely unless deletion is requested. No detailed question/answer data is stored.

Paying users: Detailed test results retained for 6 months, after which they are automatically deleted.

Personal account information is retained until your account is deleted.

6. Data Sharing and Transfers

We do not sell or share your personal data with third parties except:

Service providers who assist in hosting, email delivery, or analytics (bound by confidentiality obligations)

Legal authorities when required under applicable law

We do not transfer data outside India unless adequate protection measures are in place.

7. User Rights (Data Principal Rights)

Under the DPDP Act, you have the right to:

Access your personal data

Correct or update inaccurate or incomplete data

Erase your personal data where applicable

Withdraw consent at any time

Grievance redressal through our designated officer

All requests can be made via [email protected]

8. Grievance Redressal

We have appointed a Grievance Officer to address your concerns related to data processing.

Email:[email protected]

Response Time: Within 7 working days

If unresolved, you may escalate the complaint to the Data Protection Board of India as per the DPDP Act.

9. Data Security Measures

We apply reasonable security safeguards including:

Encryption of stored and transmitted data

Access controls and authentication

Regular security audits and vulnerability testing

Secure data deletion protocols

10. Children’s Data

CSQNA does not knowingly collect personal data of children under the age of 18. If such data is accidentally collected, it will be deleted upon notice.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information

For any privacy-related questions, please contact us at:[email protected]