CSQNA Commercial Policy

1. Cancellation Policy

General Cancellations: Users can cancel their subscriptions or services within 24 hours of purchase for a full refund only for contracts which are specifically marked “proof of concept” or “trial case” – these categories are only for corporate users and created manually. For general signup by a single user there is no provision for cancellation, unless the request is made within 1 hour of payment.
Course/Training Program Cancellations: A registered individual user can cancel a registration for a test only in the event of non-availability of the CSQNA website and a glitch during the practice test. If the test has been taken there is no cancellation or refund. Non-availability or delay of the result of the practice test will not qualify for a full or partial refund.
No-Shows: Users who fail to attend a course or session without prior cancellation notice will not be eligible for a refund.

Eligibility: Refunds are applicable for cancellations within the specified period for subscriptions that are specifically categorized as “proof of concept” or “test case”. There is no cancellation or refund once payment has been made by a registered user for the test, or if you have created a test and not taken it, or for any delays in presenting the practice test result.
Refund Processing: Approved refunds will be processed within 7-10 business days through the original payment method.
Non-Refundable Items: Any purchases for downloadable content or digital materials are non-refundable after download.

Digital Products: Since the services provided are digital in nature (online tests and courses), no physical returns are applicable.
Technical Issues: If technical issues prevent access to tests or services, users must report the problem within 24 hours of purchase for resolution. Refunds or credit are subject to the terms above.

How to Report a Grievance: If users have any complaints or disputes regarding services, they may file a grievance by contacting [email protected] or through the "Contact Us" form on the website.
Resolution Timeframe: All grievances will be acknowledged within 24 hours, and a resolution will be provided within 5 business days.
Escalation Process: If users are not satisfied with the resolution, they can escalate the matter to senior management by emailing [email protected].

For all cancellations, refunds, or grievances, users may reach out to our support team via email or phone as listed below: